Service failure : the real reasons employees struggle with customer service and what you can do about it
Recruiting, interviewing, selecting & orienting new employees
Improving the performance of government employees
Talent retention
Positive management : increasing employee productivity
Engaging government employees : motivate and inspire your people to achieve superior performance
Managing for dummies
Full engagement! : inspire, motivate, and bring out the best in your people
Sistem manajemen kinerja : panduan praktis untuk merancang dan meraih kinerja prima
Performance assessment : methods & applications
Turning loss into profit : terobosan untuk mendongkrak produktivitas
Hiring and retaining top-performing employees
How to motivate employees
Take orientation online
Identify core competencies for job success
Manage organizational knowledge
Seduced by success : how the best companies survive the 9 traps of winning
The essentials of financial analysis
The essentials of risk management
The winning factor : inspire gold-medal performance in your employees